Refund & Cancellation

This Refund and Cancellation Policy applies to subscriptions to the Makzom platform provided by Makzom Private Limited ("Makzom", "we", "us"). It should be read alongside our Terms of Service.

Where a signed order form or master services agreement exists between you and Makzom, the commercial terms of that agreement take precedence over this policy.

Makzom is currently onboarding its first customers. Accounts created during early access are not charged, and no payment details are collected. Nothing in this policy creates a charge for an early access account.

If and when your account moves to a paid plan, we will confirm the plan, price and billing term in writing before any amount becomes payable.

Paid plans are offered on either a monthly or an annual billing term, as selected at the time of purchase.

• Monthly plans are billed in advance each month
• Annual plans are billed in advance for twelve months
• Annual billing is offered at a discount to the monthly rate
• All prices are exclusive of GST and other applicable taxes
• Subscriptions renew automatically unless cancelled

You may cancel your subscription at any time by writing to hello@makzom.com from the email address registered to your account, or through your account settings where that option is available.

• Monthly plans: cancellation takes effect at the end of the current billing month
• Annual plans: cancellation takes effect at the end of the current annual term
• Access continues for the remainder of the paid period
• No further invoices are raised once a cancellation is confirmed

We will acknowledge a cancellation request within two business days and confirm the date access ends.

Because a subscription reserves compute capacity and model training runs for your account, fees already paid for a billing period are generally non-refundable. We will, however, issue a refund in the following circumstances:

• A duplicate or incorrect charge caused by us
• A charge raised after a cancellation was confirmed in writing
• An extended service outage materially preventing use of the platform
• Any case where a refund is required by applicable law

Approved refunds are issued to the original payment method within 7 to 10 business days of approval. The time taken for the amount to appear on your statement depends on your bank or card issuer.

Early customers typically begin with a scoped pilot covering a single site or a subset of the fleet, so that performance can be measured against your existing baseline before a wider rollout.

Where a pilot is paid, the commercial terms — including duration, scope and whether the fee is credited against a subsequent subscription — are set out in the pilot agreement.

• Upgrades take effect immediately, with the difference charged pro rata for the remainder of the term
• Downgrades take effect at the start of the next billing period
• Adding vehicles or sites beyond your plan limit may move you to a higher tier
• We will tell you before any change to what you pay takes effect

If a payment fails, we will notify you and attempt collection again. Where an invoice remains unpaid, we may suspend access to the platform after giving reasonable written notice.

Your operational data is retained during a suspension and restored on payment. Data retention following termination is governed by our Privacy Policy.

All fees are exclusive of GST and any other applicable taxes, duties or levies, which are added to invoices at the prevailing rate. Refunds are processed net of any taxes already remitted to the authorities where those cannot be reclaimed.

To request a cancellation or refund, email hello@makzom.com from your registered address with your company name, the invoice reference, and the reason for the request. We acknowledge billing requests within two business days.

If you are not satisfied with how a request has been handled, you may escalate it using the contact details below.

We may update this policy to reflect changes in our services, billing practices or legal obligations. Updates are published on this page with a revised "Last Updated" date, and changes do not apply retrospectively to a billing period already paid for.

For any question about billing, cancellation or refunds, please contact us: